Refund policy
Please review the following policy carefully to understand your rights and responsibilities when buying from franr.
Returns And Refunds
You can request a return and refund within 14 days of receiving your order under these circumstances:
Faulty Items: If the item you receive is faulty or doesn't work properly, take a photo or video showing the issue within 14 days of receipt. Once we process the evidence, we'll issue an immediate refund without needing you to return the item.
Items Not As Described, Expected, Or No Longer Needed: If you want to return an item that isn't faulty, contact us within 14 days of receipt to start the return process. We'll provide a full refund after receiving the goods in their original condition and packaging. You have another 14 days to return the goods once you've informed us. Note that return fees aren't refundable in this case.
Sale Items: You have the same refund rights for sale items as you do for full-priced items.
We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.
Warranty Policy
Manufacturer's Guarantee: franr offers a 9-month warranty from the purchase date against defects caused by faulty material or workmanship. This guarantee doesn't cover damages caused by improper handling, such as dropping the product or deliberate misuse. franr will repair or replace the product at its expense. In case of a defective product, franr will replace it with a new one. Refunds aren't issued under the manufacturer's guarantee, only replacements or repairs.
For any questions or order inquiries, please contact our customer service department through our contact page.
Returns And Refunds
You can request a return and refund within 14 days of receiving your order under these circumstances:
Faulty Items: If the item you receive is faulty or doesn't work properly, take a photo or video showing the issue within 14 days of receipt. Once we process the evidence, we'll issue an immediate refund without needing you to return the item.
Items Not As Described, Expected, Or No Longer Needed: If you want to return an item that isn't faulty, contact us within 14 days of receipt to start the return process. We'll provide a full refund after receiving the goods in their original condition and packaging. You have another 14 days to return the goods once you've informed us. Note that return fees aren't refundable in this case.
Sale Items: You have the same refund rights for sale items as you do for full-priced items.
We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.
Warranty Policy
Manufacturer's Guarantee: franr offers a 9-month warranty from the purchase date against defects caused by faulty material or workmanship. This guarantee doesn't cover damages caused by improper handling, such as dropping the product or deliberate misuse. franr will repair or replace the product at its expense. In case of a defective product, franr will replace it with a new one. Refunds aren't issued under the manufacturer's guarantee, only replacements or repairs.
For any questions or order inquiries, please contact our customer service department through our contact page.
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